All sales are final. We accept refund or exchange for items with defects only. To be eligible for a refund or exchange, you must call us to alert us of the problem, and bring the product back to the store in 48 hours from the purchase. Temperature abused items will not be accepted.
All regular order cancellation must be made 48 hours prior to pickup/delivery time. All custom cake (include wedding cakes) order cancellation must be made 62 hours prior to pickup/delivery time.
50% of the total will be charged for cancellation less than hours specified above before pickup/delivery.
Full amount will be charged for cancellation less than 24 hours before pickup/delivery time.